General - FAQ

ParcelShop

Read more about the size for a parcel in our ParcelShop and how long we keep it.

How big can a parcel be in a ParcelShop?

Parcels for GLS ParcelShops cannot weigh more than 20kg. The circumference + longest side of the parcel must not exceed 300 cm. The length must not exceed 200 cm.

For how long can a parcel be stored in a ParcelShop?

A parcel waiting to be picked up by the customer can remain in the ParcelShop for 7 days.

Printers

Find information about printers, our label size and where to get a printer here.

Which label printer do you recommend?

GLS recommends the following printers:
Zebra ZD421D
Zebra ZD220
Zebra ZD230

Where do I buy a label printer?

You can buy the following printers through us:
Zebra ZD421D with USB to 2050 kr. eksl. VAT.
Zebra ZD421D with net card to 2600 kr. eksl. VAT.
Zebra ZD220 with USB to 1400 kr. eksl. VAT.
Zebra ZD230 with net card til 1950 kr. eksl. VAT.

Which size should my labels be?

The format of a standard GLS-label printed on a Zebra printer is A6 - this means 4x6 inches or 101,6 x 152,4 mm.

Where do I buy label rolls?

Labels for our recommended printers can be bought at GLS. To buy them, log in to our customer portal with your login to YourGLS. If you have questions about size or anything else, please contact our sales department.

What do I do, if I do not have a label printer?

It is not necessary to have a label printer. You can easily print on a regular a4-printer that can be adapted to the A6-format. You can alternatively fold a piece of A4-paper. If you need plastic holders to attach the label to the parcel, you can buy these through our customer portal (use your login for YourGLS) or our Sales Department.

How do I set the size on my Zebra label printer?

Find ”Devices and printers” under the Control Panel on a Windows-PC. Find your label printer and right click. Choose Printer properties. On the tab ”General” choose ”Settings” on the bottom. Under ”Paper format” set the size to inches and write 4 ind width and 6 in height. If it is in millimeters, the numbers are 101,6 in width and 152,4 in height.

Other

If you have questions about zipcodes abroad or if you are in doubt that the receiver of the parcel will get a notfication about the delivery, read more here.

What do I do, if the system reports error on a zip code?

If the zip code does not work in the system, it is most likely a business zip code or a ”post box”-zip code. You must find the zip code fitting to the street address that you want the parcel sent to.

You can use www.postnummerservice.se , to your advantage when dealing with Swedish addresses in order to find the correct zip code.

You can use www.bring.no for your advantage for Norway.

Will a foreign recipient also receive a notification about the parcel?

You customer will get a notification with Flex, if the parcel is to be delivered to another country that offer FlexDeliveryService.