Privacy Policy
General Logistics Systems Portugal, Lda.
Last updated: July 2026
I. Purpose of this Privacy Policy
General Logistics Systems Portugal, Lda. (hereinafter referred to as “GLS Portugal”) is a subsidiary of General Logistics Systems B.V., Amsterdam (“GLS”).
GLS Portugal provides high-quality and secure parcel and pallet transport services, as well as related value-added delivery services.
As a data controller, GLS Portugal takes data protection seriously. For this reason, personal information is collected solely and exclusively in accordance with the applicable legal provisions, particularly the General Data Protection Regulation (“GDPR”). Accordingly, this Privacy Policy is intended to ensure that GLS Portugal complies with its obligations regarding information and transparency.
GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.
II. Contact Details of the Data Controller
Should you have any questions or comments regarding the processing of your personal data, please contact our Data Protection Officer by post at:
General Logistics Systems Portugal, Lda.
Rua da Bica, No. 10
2665-608 Venda do Pinheiro
Portugal
Alternatively, you may contact us by email at: dataprotection@gls-portugal.com
Further information regarding the protection of personal data is available on the GLS website, as well as through any other channels deemed appropriate.
III. Collection and Processing of Personal Data
For a better understanding of this Privacy Policy, it is important to note that “personal data” means any information that allows a natural person to be identified, either directly or indirectly. Personal data includes, for example, information such as a person’s name, postal address and telephone number.
In addition, “processing of personal data” means any operation or set of operations performed on personal data or sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
For the purposes pursued by GLS Portugal, as further described in the following section of this Policy, the following categories of personal data relating to users of this Website are generally processed, where applicable, including when such users act as Customers and/or parcel Recipients (collectively referred to as the “Data Subject”):
- Identification data: first name, surname, civil and/or tax identification number and digital signature;
- Contact data: telephone number, email address, postal address, postcode, city and country;
- Authentication data: username/login details and password;
- Parcel data: shipment number/tracking ID, country of origin and destination, and postcode of origin and destination;
- Browsing and usage data: information relating to the use of and browsing activity on the Website, cookies and similar tracking technologies.
IV. Processing Activities, Legal Basis and Retention Period
- Parcel delivery tracking: To enable our customers to track their parcels, GLS Portugal uses services such as FlexDeliveryService, GLS Point and DropPoint. In this context, we will process your email address or telephone number to inform you about the delivery status of your parcel. Please note that GLS Portugal receives the telephone number and/or email address directly from the sender who requested these additional services. The sender is also a data controller and is responsible, in particular, for the lawful collection of such data and for ensuring that it has the necessary legal basis to transfer your data to GLS Portugal. Should you have any questions regarding this procedure, please contact your contractual partner, namely the sender, or GLS Portugal directly. GLS Portugal processes these data solely and exclusively for the purpose described above and only for as long as the parcel is being processed, based on our legitimate interest in providing the requested service. Failure to provide the identification and contact information described above will prevent us from providing the parcel tracking service.
- Transport and delivery of parcels: In order to deliver your parcel to its destination, we process your identification and contact data, namely your name, address, postcode, city, country, telephone number and email address, for the period necessary to process the parcel and, where applicable, for the statutory period of 10 years for invoicing management purposes. Where you enter into a contract with us, your data are processed for the purpose of providing the contracted services. Where you have not entered into a contract directly with us, your data may be processed based on our legitimate interest in providing the services commissioned by a third-party company. Please note that failure to provide identification and contact data will make it impossible to deliver any parcels you may have ordered.
- Identification and verification of the parcel recipient’s identity: In pursuit of GLS Portugal’s legitimate interests, the processing of identification data has become particularly important in enabling GLS Portugal to provide conclusive proof of the identity of the individuals to whom parcels are delivered and, therefore, to minimise financial and reputational damage. This information is strictly necessary to verify the identity of the parcel recipient.
- Development and improvement of the Website: Whenever a Data Subject accesses the GLS Portugal Website, the following data may be temporarily recorded in a log file:
- IP address or name of the requesting computer;
- The requested page (URL);
- HTTP response code;
- Client operating system and version;
- Browser and version.
These data are processed while you are connected to the Website and are essential to enable us to provide you with access to the Website. The processing of these data is therefore based on our legitimate interest in providing the requested service. The data described herein are also analysed anonymously for statistical purposes. Statistical reports are used to assess the use of the GLS Portugal Website. In particular, they show the order in which pages are visited and the path followed between pages. This provides GLS Portugal with an indication of how the use of the Website may be improved.
For further information regarding the cookies collected and used, please consult the GLS Portugal Cookie Policy.
- Management of the Customer Area: The GLS Portugal Website is divided into two areas: a publicly accessible area and a restricted area. The restricted area is partly intended to support the performance of the contract between the customer and GLS Portugal and may only be accessed by logging in with a username and password. Specifically, within the restricted area, we collect the data required to authenticate the Data Subject, as well as other data related to the provision of our services, based on our legitimate interest in performing contracts entered into with business customers. The data will be retained for the duration of the contractual relationship between the Parties.
- Customer support and assistance: To respond to requests submitted directly by customers through the Website, GLS Portugal provides a contact form and a ParcelShop search function. The personal data entered in the contact form, namely identification and contact data, are requested based on our legitimate interest in handling your request and will be retained only for the period strictly necessary to process and respond to that request.
- Quality assurance and monitoring of GLS Portugal’s services: To ensure the quality of our services and compliance with road traffic legislation, GLS Portugal reserves the right to audit the validity of drivers’ transport documentation, including the data contained in their driving licence, citizen card and criminal record certificate. The data concerned will be retained by GLS Portugal for the duration of the audit. Where the data are required for the establishment or defence of legal claims following the completion of the audit process, the data may additionally be processed for the duration of the relevant legal proceedings in order to safeguard our legitimate interests in the establishment or defence of such claims.
- Management of job applications: Where you submit an application through the GLS global platform, available at gls-group.com/PT/en/about-us/career/ we will process the following categories of personal data, which are essential for the recruitment process and for taking pre-contractual steps at the request of the Data Subject:
- Identification and contact data;
- Application data and documents, such as a cover letter, curriculum vitae, salary expectations, current notice period, information regarding academic qualifications, acquired skills, diplomas and certificates, employment history and references.
We retain the data for six months following the completion of the recruitment process and after you have received a final response. Where the data are required for the establishment or defence of legal claims following the completion of the application process, the data may be processed for the duration of the relevant legal proceedings in order to safeguard our legitimate interests in the establishment or defence of such claims.
- GLS Group International Talent Pool: Where you wish to be considered for future positions and opportunities, you may consent to being included in the GLS Group talent pool through the following page: candidate.hr-manager.net/ Where you provide your consent, we will store the data referred to in the preceding paragraph in our talent pool and contact you where your profile matches a new job vacancy. Where your profile matches an international vacancy or a vacancy at one of our subsidiaries, we may share your application data with recruiters at the relevant entity. Further information regarding our subsidiaries and data protection in each country is available at https://gls-group.com/GROUP/en/data-protection/ . In this case, we will store your data until you withdraw your consent.
- Job Agent email alerts: Where you wish to remain informed about current employment opportunities within the GLS Group, you may subscribe to our Job Agent, available at https://candidate.hr-manager.net/Application . Where you subscribe to our Job Agent, we will process the data you provide as part of your subscription, namely your email address, first name and surname, where provided, as well as your region of interest and/or job category, where provided.
To complete your registration with the Job Agent, we will send you an email confirming your subscription. To demonstrate that your consent was obtained, we will retain the date and time of your registration and confirmation. The processing of data in connection with sending the confirmation email for your registration is based on our legitimate interest in demonstrating that your registration was properly completed. You may access your profile at any time to change your preferences, namely your region of interest and/or job category, or to withdraw your consent in accordance with the terms described in this Policy. We will store the data until you withdraw your consent.
V. Transfer of Data to Third Parties
Your personal data may be disclosed to third parties, but only to ensure the proper operation of our services or to comply with our legal or contractual obligations. For example, it may be necessary to provide our suppliers or service providers with identification and contact data, such as your name and address, as well as parcel data, when you order products. More specifically, your personal data may be disclosed to:
- GLS Group companies within the scope of shared services, to ensure the performance and provision of our services;
- Companies with which GLS Portugal cooperates in the course of its activities, such as GLS Points, service providers and business partners;
- Data processors acting in accordance with GLS Portugal’s instructions and in compliance with the GDPR;
- Competent authorities or bodies designated by law, in connection with the legal and regulatory obligations applicable to GLS Portugal.
In this context, your personal data may be transferred to countries outside the EU/EEA, including countries that may not be covered by an adequacy decision adopted by the European Commission or that may have a different level of maturity or protection regarding personal data. In such cases, GLS Portugal ensures that appropriate safeguards are adopted and implemented in accordance with the GDPR to protect your personal data in the relevant country of destination.
GLS Portugal undertakes to ensure that transfers of personal data to countries outside the EU/EEA comply with the applicable legal provisions, particularly those concerning the determination of whether the relevant country provides an adequate level of data protection and the requirements applicable to such transfers.
VI. Exercise of Rights
Under the GDPR, you have certain rights in relation to your personal data. To exercise these rights, you may contact GLS Portugal by email at:
dataprotection@gls-portugal.com.
Below you will find a brief description of your rights as a Data Subject.
- Right of access: The Data Subject has the right to obtain confirmation from the data controller as to whether or not personal data concerning them are being processed and, where that is the case, the right to access their personal data and the relevant information concerning the processing carried out;
- Right to rectification: The Data Subject has the right to request the rectification or completion of inaccurate personal data concerning them;
- Right to erasure: In certain circumstances, the Data Subject has the right to obtain the erasure of their personal data from GLS Portugal, except where the processing is necessary;
- Right to restriction of processing: In certain circumstances, the Data Subject has the right to request the restriction of the processing of their personal data;
- Right to data portability: The Data Subject has the right to receive the personal data concerning them and to transmit those data to another data controller, where the processing is based on consent or on the performance of a contract, or where the processing is carried out by automated means;
- Where applicable, the right to withdraw consent at any time, without affecting the lawfulness of processing carried out on the basis of the consent previously given.
In addition, you may lodge a complaint at any time with the competent data protection supervisory authority. In Portugal, this is the Portuguese Data Protection Authority, the Comissão Nacional de Proteção de Dados (“CNPD”). Further information is available at www.cnpd.pt.
Where you submit such requests to us, we may need to verify your identity in order to enable you to exercise your rights. GLS Portugal will respond to the Data Subject’s request in writing, including by electronic means, within a maximum period of one month from receipt of the request. In particularly complex cases, this period may be extended by up to two additional months.
VIII. Changes to the Privacy Policy
GLS Portugal reserves the right to amend this Privacy Policy at any time. Whenever this Privacy Policy is amended, the date of the latest update, displayed at the top of this page, will also be revised.
Where the changes are material, GLS Portugal will make reasonable efforts to inform you, for example by publishing a notice on the Website or by notifying you of such changes using the contact details you have provided.
IX. Questions
Should you have any questions regarding this Privacy Policy, please use the contact details provided by GLS Portugal on the following “ Contact ” page.
General
General Logistics Systems Portugal, Lda.
Last updated: July 2026
I. Purpose of this Privacy Policy
General Logistics Systems Portugal, Lda. (hereinafter referred to as “GLS Portugal”) is a subsidiary of General Logistics Systems B.V., Amsterdam (“GLS”).
GLS Portugal provides high-quality and secure parcel and pallet transport services, as well as related value-added delivery services.
As a data controller, GLS Portugal takes data protection seriously. For this reason, personal information is collected solely and exclusively in accordance with the applicable legal provisions, particularly the General Data Protection Regulation (“GDPR”). Accordingly, this Privacy Policy is intended to ensure that GLS Portugal complies with its obligations regarding information and transparency.
GLS Portugal processes personal data solely and exclusively for the purpose of providing its services and always with the utmost care, considering the context and purposes of the processing activities.
II. Contact Details of the Data Controller
Should you have any questions or comments regarding the processing of your personal data, please contact our Data Protection Officer by post at:
General Logistics Systems Portugal, Lda.
Rua da Bica, No. 10
2665-608 Venda do Pinheiro
Portugal
Alternatively, you may contact us by email at: dataprotection@gls-portugal.com
Further information regarding the protection of personal data is available on the GLS website, as well as through any other channels deemed appropriate.
III. Collection and Processing of Personal Data
For a better understanding of this Privacy Policy, it is important to note that “personal data” means any information that allows a natural person to be identified, either directly or indirectly. Personal data includes, for example, information such as a person’s name, postal address and telephone number.
In addition, “processing of personal data” means any operation or set of operations performed on personal data or sets of personal data, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
For the purposes pursued by GLS Portugal, as further described in the following section of this Policy, the following categories of personal data relating to users of this Website are generally processed, where applicable, including when such users act as Customers and/or parcel Recipients (collectively referred to as the “Data Subject”):
- Identification data: first name, surname, civil and/or tax identification number and digital signature;
- Contact data: telephone number, email address, postal address, postcode, city and country;
- Authentication data: username/login details and password;
- Parcel data: shipment number/tracking ID, country of origin and destination, and postcode of origin and destination;
- Browsing and usage data: information relating to the use of and browsing activity on the Website, cookies and similar tracking technologies.
IV. Processing Activities, Legal Basis and Retention Period
- Parcel delivery tracking: To enable our customers to track their parcels, GLS Portugal uses services such as FlexDeliveryService, GLS Point and DropPoint. In this context, we will process your email address or telephone number to inform you about the delivery status of your parcel. Please note that GLS Portugal receives the telephone number and/or email address directly from the sender who requested these additional services. The sender is also a data controller and is responsible, in particular, for the lawful collection of such data and for ensuring that it has the necessary legal basis to transfer your data to GLS Portugal. Should you have any questions regarding this procedure, please contact your contractual partner, namely the sender, or GLS Portugal directly. GLS Portugal processes these data solely and exclusively for the purpose described above and only for as long as the parcel is being processed, based on our legitimate interest in providing the requested service. Failure to provide the identification and contact information described above will prevent us from providing the parcel tracking service.
- Transport and delivery of parcels: In order to deliver your parcel to its destination, we process your identification and contact data, namely your name, address, postcode, city, country, telephone number and email address, for the period necessary to process the parcel and, where applicable, for the statutory period of 10 years for invoicing management purposes. Where you enter into a contract with us, your data are processed for the purpose of providing the contracted services. Where you have not entered into a contract directly with us, your data may be processed based on our legitimate interest in providing the services commissioned by a third-party company. Please note that failure to provide identification and contact data will make it impossible to deliver any parcels you may have ordered.
- Identification and verification of the parcel recipient’s identity: In pursuit of GLS Portugal’s legitimate interests, the processing of identification data has become particularly important in enabling GLS Portugal to provide conclusive proof of the identity of the individuals to whom parcels are delivered and, therefore, to minimise financial and reputational damage. This information is strictly necessary to verify the identity of the parcel recipient.
- Development and improvement of the Website: Whenever a Data Subject accesses the GLS Portugal Website, the following data may be temporarily recorded in a log file:
- IP address or name of the requesting computer;
- The requested page (URL);
- HTTP response code;
- Client operating system and version;
- Browser and version.
These data are processed while you are connected to the Website and are essential to enable us to provide you with access to the Website. The processing of these data is therefore based on our legitimate interest in providing the requested service. The data described herein are also analysed anonymously for statistical purposes. Statistical reports are used to assess the use of the GLS Portugal Website. In particular, they show the order in which pages are visited and the path followed between pages. This provides GLS Portugal with an indication of how the use of the Website may be improved.
For further information regarding the cookies collected and used, please consult the GLS Portugal Cookie Policy.
- Management of the Customer Area: The GLS Portugal Website is divided into two areas: a publicly accessible area and a restricted area. The restricted area is partly intended to support the performance of the contract between the customer and GLS Portugal and may only be accessed by logging in with a username and password. Specifically, within the restricted area, we collect the data required to authenticate the Data Subject, as well as other data related to the provision of our services, based on our legitimate interest in performing contracts entered into with business customers. The data will be retained for the duration of the contractual relationship between the Parties.
- Customer support and assistance: To respond to requests submitted directly by customers through the Website, GLS Portugal provides a contact form and a ParcelShop search function. The personal data entered in the contact form, namely identification and contact data, are requested based on our legitimate interest in handling your request and will be retained only for the period strictly necessary to process and respond to that request.
- Quality assurance and monitoring of GLS Portugal’s services: To ensure the quality of our services and compliance with road traffic legislation, GLS Portugal reserves the right to audit the validity of drivers’ transport documentation, including the data contained in their driving licence, citizen card and criminal record certificate. The data concerned will be retained by GLS Portugal for the duration of the audit. Where the data are required for the establishment or defence of legal claims following the completion of the audit process, the data may additionally be processed for the duration of the relevant legal proceedings in order to safeguard our legitimate interests in the establishment or defence of such claims.
- Management of job applications: Where you submit an application through the GLS global platform, available at gls-group.com/PT/en/about-us/career/ we will process the following categories of personal data, which are essential for the recruitment process and for taking pre-contractual steps at the request of the Data Subject:
- Identification and contact data;
- Application data and documents, such as a cover letter, curriculum vitae, salary expectations, current notice period, information regarding academic qualifications, acquired skills, diplomas and certificates, employment history and references.
We retain the data for six months following the completion of the recruitment process and after you have received a final response. Where the data are required for the establishment or defence of legal claims following the completion of the application process, the data may be processed for the duration of the relevant legal proceedings in order to safeguard our legitimate interests in the establishment or defence of such claims.
- GLS Group International Talent Pool: Where you wish to be considered for future positions and opportunities, you may consent to being included in the GLS Group talent pool through the following page: candidate.hr-manager.net/ Where you provide your consent, we will store the data referred to in the preceding paragraph in our talent pool and contact you where your profile matches a new job vacancy. Where your profile matches an international vacancy or a vacancy at one of our subsidiaries, we may share your application data with recruiters at the relevant entity. Further information regarding our subsidiaries and data protection in each country is available at https://gls-group.com/GROUP/en/data-protection/ . In this case, we will store your data until you withdraw your consent.
- Job Agent email alerts: Where you wish to remain informed about current employment opportunities within the GLS Group, you may subscribe to our Job Agent, available at https://candidate.hr-manager.net/Application . Where you subscribe to our Job Agent, we will process the data you provide as part of your subscription, namely your email address, first name and surname, where provided, as well as your region of interest and/or job category, where provided.
To complete your registration with the Job Agent, we will send you an email confirming your subscription. To demonstrate that your consent was obtained, we will retain the date and time of your registration and confirmation. The processing of data in connection with sending the confirmation email for your registration is based on our legitimate interest in demonstrating that your registration was properly completed. You may access your profile at any time to change your preferences, namely your region of interest and/or job category, or to withdraw your consent in accordance with the terms described in this Policy. We will store the data until you withdraw your consent.
V. Transfer of Data to Third Parties
Your personal data may be disclosed to third parties, but only to ensure the proper operation of our services or to comply with our legal or contractual obligations. For example, it may be necessary to provide our suppliers or service providers with identification and contact data, such as your name and address, as well as parcel data, when you order products. More specifically, your personal data may be disclosed to:
- GLS Group companies within the scope of shared services, to ensure the performance and provision of our services;
- Companies with which GLS Portugal cooperates in the course of its activities, such as GLS Points, service providers and business partners;
- Data processors acting in accordance with GLS Portugal’s instructions and in compliance with the GDPR;
- Competent authorities or bodies designated by law, in connection with the legal and regulatory obligations applicable to GLS Portugal.
In this context, your personal data may be transferred to countries outside the EU/EEA, including countries that may not be covered by an adequacy decision adopted by the European Commission or that may have a different level of maturity or protection regarding personal data. In such cases, GLS Portugal ensures that appropriate safeguards are adopted and implemented in accordance with the GDPR to protect your personal data in the relevant country of destination.
GLS Portugal undertakes to ensure that transfers of personal data to countries outside the EU/EEA comply with the applicable legal provisions, particularly those concerning the determination of whether the relevant country provides an adequate level of data protection and the requirements applicable to such transfers.
VI. Exercise of Rights
Under the GDPR, you have certain rights in relation to your personal data. To exercise these rights, you may contact GLS Portugal by email at:
dataprotection@gls-portugal.com.
Below you will find a brief description of your rights as a Data Subject.
- Right of access: The Data Subject has the right to obtain confirmation from the data controller as to whether or not personal data concerning them are being processed and, where that is the case, the right to access their personal data and the relevant information concerning the processing carried out;
- Right to rectification: The Data Subject has the right to request the rectification or completion of inaccurate personal data concerning them;
- Right to erasure: In certain circumstances, the Data Subject has the right to obtain the erasure of their personal data from GLS Portugal, except where the processing is necessary;
- Right to restriction of processing: In certain circumstances, the Data Subject has the right to request the restriction of the processing of their personal data;
- Right to data portability: The Data Subject has the right to receive the personal data concerning them and to transmit those data to another data controller, where the processing is based on consent or on the performance of a contract, or where the processing is carried out by automated means;
- Where applicable, the right to withdraw consent at any time, without affecting the lawfulness of processing carried out on the basis of the consent previously given.
In addition, you may lodge a complaint at any time with the competent data protection supervisory authority. In Portugal, this is the Portuguese Data Protection Authority, the Comissão Nacional de Proteção de Dados (“CNPD”). Further information is available at www.cnpd.pt.
Where you submit such requests to us, we may need to verify your identity in order to enable you to exercise your rights. GLS Portugal will respond to the Data Subject’s request in writing, including by electronic means, within a maximum period of one month from receipt of the request. In particularly complex cases, this period may be extended by up to two additional months.
VIII. Changes to the Privacy Policy
GLS Portugal reserves the right to amend this Privacy Policy at any time. Whenever this Privacy Policy is amended, the date of the latest update, displayed at the top of this page, will also be revised.
Where the changes are material, GLS Portugal will make reasonable efforts to inform you, for example by publishing a notice on the Website or by notifying you of such changes using the contact details you have provided.
IX. Questions
Should you have any questions regarding this Privacy Policy, please use the contact details provided by GLS Portugal on the following “ Contact ” page.