Terms & conditions

General Terms and Conditions of General Logistics Systems Spain S.A. ("GLS Spain")

Applicable to contracts for parcel and express transport services. Version effective from 1 June 2026 until further update.

1. Purpose

1.1. These Terms and Conditions (hereinafter, the "T&C") are intended to regulate the relationship between GLS Spain and its customers. The contracting of any of the services offered by GLS Spain by any means shall imply the customer's unconditional acceptance of these T&C, unless otherwise expressly agreed by the Parties.

1.2. These T&C shall apply to all activities carried out by GLS Spain and, in particular, to the collection, transport, storage and delivery of parcels within Spain and internationally. The customer authorises GLS Spain to subcontract any of the services contracted by the customer. The customer accepts that these T&C shall extend to GLS Spain's subcontractors, collaborators, agents, intermediaries and employees.

1.3. GLS Spain may amend these T&C at any time where the services or where other regulations require such amendment. Whenever changes are made to the T&C, GLS Spain shall send the customer the new T&C, by electronic notification or by publication on the company's website, for the customer's information and effects before contracting new services. If the customer does not agree with any of the terms set out in the T&C, the customer must refrain from using and contracting any service offered by GLS Spain.

2. Types of goods. Exclusions

2.1. GLS Spain will not ship goods or merchandise whose possession, sale or transport is prohibited under any laws or other regulations in force in the country of origin, transit or destination, or where their possession or transport is subject to any type of sanction, whether by reason of their nature, features or any specific regulations governing their handling or transport, or even by reason of the identity of the customer or recipient. Laws and other legislation shall mean any regulations in force in a given country, including laws, rules, regulations, orders, administrative instructions, etc., providing for the imposition of sanctions (fines, trade restrictions or economic sanctions of any nature) on countries, individuals or entities, including, without limitation, those imposed by the United Nations, the European Union and its Member States.

For a parcel to be accepted for transport, each parcel must comply with certain weight and volume requirements. Acceptance shall require each parcel to meet the following three conditions:

• The parcel may not exceed 40 kilograms in total weight. The width (W), height (H) and length (L) of the parcel shall be measured in centimetres.

• Twice the width (2W) and twice the height (2H) shall be calculated. The result of adding twice the width (2W), twice the height (2H) and the length (L) may not exceed 300 centimetres.

• The length of the parcel may not exceed 200 centimetres, its height may not exceed 60 centimetres and its width may not exceed 80 centimetres.

2.2. The following will not be accepted:

• Shipments containing goods with a value exceeding EUR 5,000 per parcel. In the exceptional event that shipment of a parcel with a higher value is requested, GLS Spain's express acceptance shall be required.

• Items that are unpackaged or inadequately packaged in accordance with the GLS packaging standard.

• Items requiring special handling, items that are particularly fragile, items that need to be transported in a specific position or items requiring storage and/or transport at specific temperatures (including those contained in insulated containers or cool boxes).

• Perishable products (such as fruit, vegetables, meat, fish and, in general, products with an expiry date).

• Live animals or plants.

• Human remains and/or ashes.

• Biological samples, stored blood, organs, medicines, narcotics, injections, vaccines, insulin, etc.

• Cash, banknotes, lottery tickets, football pools or tickets for any type of draw. Securities and other documents with a monetary value.

• Tickets or travel documents for means of transport.

• Precious stones and metals, jewellery, watches, pearls, works of art, collectors' items, antiques, treated or untreated fine furs.

• Furniture made of any material, whether assembled or disassembled.

• Palletised goods or packages strapped together.

• Goods whose value is determined by their contents and whose loss or damage could cause substantial collateral damage (for example, data media containing confidential information, documentation, etc.).

• Parcels whose contents, external form, dispatch or storage infringe regulations or a prohibition issued by a judicial or public authority, including parcels whose contents infringe legal provisions relating to the protection of intellectual property, including copies of counterfeit or unlicensed goods, as well as drugs, including but not limited to narcotic stimulants, depressants or hallucinogens, cannabis or its derivatives.

• Monitors or televisions. Flat glass (such as screens, mirrors, panes, etc.).

• Firearms and main firearm parts, simulated weapons, air guns, ammunition and bladed weapons in accordance with Articles 28 and 29 of Organic Law 4/2015 of 30 March on the Protection of Public Safety, or any rules replacing or developing them, and any item described as a weapon, whether regulated, prohibited or a weapon of war, as set out in the detailed description of Royal Decree 137/1993 of 29 January approving the Weapons Regulation, and any related rules that may apply.

• In the case of alcoholic beverages, tobacco or goods covered by an ATA Carnet, transport shall be subject to the applicable tax restrictions and to adequate packaging by the customer. For parcels carried by air, items prohibited under Regulation (EC) No 300/2008 of 3 January 2008 and any rules replacing and/or developing it are also excluded. Alcoholic beverages, tobacco or food products (whether perishable or not) shall not, under any circumstances, be accepted for international transit. Electronic cigarettes and their accessories shall be treated as tobacco.

• Dangerous goods and articles included in the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR), to which Spain acceded on 19 October 1970, as currently worded in 2013 (Official State Gazette, 14 March 2013) or as may be in force from time to time, including, without limitation, corrosive, flammable, explosive, poisonous, toxic, radioactive or infectious goods, etc.

• Goods subject to Good Distribution Practices not authorised by the GDP responsible person at GLS Spain.

• National or international shipments of personal effects whose value exceeds EUR 200.

GLS Spain assumes no liability for damage to or loss of parcels received in breach of the exclusions listed above, except where GLS Spain has granted its written consent. Parcels that are not suitable for automatic sorting shall only be accepted under an exceptional agreement with GLS Spain's express written consent.

Where the sender entrusts GLS Spain with the transport of parcels whose transport is excluded under these T&C without GLS Spain's prior written approval, such transport shall be carried out under the sender's responsibility. The sender shall be solely liable for all damage occurring to the parcel and for any damage suffered by GLS Spain or third parties as a result of parcels sent in breach of any transport exclusion. The sender shall assume all claims, costs and expenses, including, without limitation, expenses necessary to take appropriate measures to eliminate or avoid any damage (e.g. security, temporary storage, return, disposal, cleaning, etc.). Notwithstanding the above, in the event of breach of these T&C, GLS Spain shall be authorised to carry out the transport and claim general reimbursement of expenses.

2.3. Labels or markings that may be attached to a parcel shall not be sufficient to release the sender from liability or to alert GLS Spain that the shipment breaches any transport exclusion. GLS Spain shall have no obligation whatsoever to provide special handling. The consent of a carrier or its collaborators, or tacit acceptance of a parcel, shall not imply GLS Spain's approval, which, in the case of transport of excluded goods, must be express and in writing.

2.4. GLS Spain accepts only sealed and duly labelled parcels for transport and shall under no circumstances be responsible for packaging them; accordingly, GLS Spain assumes no liability for their contents. Nevertheless, GLS Spain may refuse shipments with deficient packaging or which pose a risk to the safety or integrity of other transported goods or of employees, collaborators, subcontractors or other third parties. The customer is obliged to verify compliance with the transport exclusions before dispatching the parcels.

3. Right of inspection

GLS Spain reserves the right to inspect parcels handed over by customers solely for the purpose of verifying compliance with the applicable regulations on excluded goods and, where applicable, the accuracy and truthfulness of the declaration of content. Such inspection shall always be carried out in the presence of the customer or with the customer's prior consent, except in the following exceptional circumstances:

• Reasonable indications of excluded goods, such as liquid leaks, odours, suspicious noises, the presence of smoke or other obvious signs making it necessary to open the parcel in order to ensure the safety of people, facilities, or property.

• Unidentified parcels or parcels with insufficient information, which may be opened solely for the purpose of attempting to determine their origin, sender or destination.

The foregoing is without prejudice to the inspection rights that the competent authorities, including customs authorities, may exercise at any time in accordance with applicable legislation.

4. Provision of the transport service

4.1. GLS Spain is responsible, as transport operator, for providing the transport services listed below, which may be performed by third parties. The customer authorises GLS Spain to subcontract the transport, in whole or in part, in accordance with this document, considering that GLS Spain shall ensure that all agreements necessary to guarantee that the services are provided with the quality and security required in each case are signed with such third parties.

The services provided and their conditions are as follows: collection, transport and delivery to the recipient or authorised person.

Parcels shall be delivered during working hours according to the standards in the destination country and on working days from Monday to Friday, except for the supplementary Saturday delivery service.

Delivery shall be made to the address requested by the customer and stated on the parcel, whether a private address or the goods reception department designated for that purpose, and in any event in accordance with usual standards. Deliveries to post office boxes or similar addresses shall not be made unless expressly authorised by the recipient or according to the procedure in the destination country. Where, due to the weight or volume of the parcel and/or the features of the property where delivery is to be made (e.g. a building without a lift), delivery cannot be made by a courier, it shall be made at street level or at the Parcel Shop GLS (PS) nearest to the recipient's address, by prior agreement with the recipient. GLS Spain reserves the right to make the provision of the home collection or delivery service subject to cases where, according to its security protocols, there is a risk to the safety of couriers, shipments, vehicles or other assets assigned to the provision of the service. In such cases, delivery shall be made at a Parcel Shop GLS point.

Up to a maximum of two delivery attempts (one in the case of EconomyParcel or bulk shipments) shall be free of charge. Failure to meet the delivery time shall not be deemed to have occurred where caused by the recipient's absence, change of address, unknown address, lack of name and contact telephone number at private addresses, non-payment of carriage, advances or cash-on-delivery amounts, late deliveries on a second delivery attempt, force majeure or unforeseeable circumstances, or other causes not attributable to GLS Spain.

Shipments shall be delivered to recipients under the standards established by GLS Spain from time to time or in accordance with the services offered by GLS Spain and contracted by the customer for the shipments.

By way of example, delivery shall be carried out either by obtaining a signature on a physical or electronic medium, by recording the name, surname and tax identification number, by using computer applications made available to recipients, or by indicating a code previously supplied to the recipient by GLS Spain or the sender (whether PIN or QR).

Unless specific regulations in the destination country provide otherwise, where a recipient is absent and after two delivery attempts (one in the case of EconomyParcel or bulk shipments), GLS Spain reserves the right to deliver the shipment to an alternative address provided by the recipient (at the same home/business address), to the Parcel Shop GLS (PS) closest to the recipient's address, or by using authorised deposit if the destination country offers this service.

Should the recipient ask GLS Spain in writing to deliver the parcel to a location other than that initially indicated, the parcel shall be considered delivered when they are deposited in that location. GLS Spain reserves the right to accept the instructions for the new delivery location proposed by the recipient.

GLS Spain shall be entitled to consider parcels abandoned after a period of three months without receiving instructions from the customer and where delivery is impossible, and may deal with them as it sees fit, including incorporating into its own assets anything they may contain.

GLS Spain uses electronic methods to obtain proof of delivery. The customer hereby confirms its willingness to accept the recording of the name, surname and identity document number of the parcel recipient and/or the digitization of the recipient's signature and its reproduction as proof of delivery. Verification of QR or PIN code reading shall have the same effect as proof of delivery. In the case of deliveries to legal entities, the recipient's stamp shall suffice. In the case of international shipments, proof of delivery shall be adapted to the procedures in force in each country.

Proof of delivery shall be provided free of charge at the customer's request or made available on the GLS Spain extranet. Any request by the customer for proof of delivery must be made to GLS Spain within one year of delivery.

When dispatching goods, the gross weight (goods plus packaging) and volume of the parcel at the time it is received by GLS Spain shall apply. In the event of any discrepancy with the weight stated by the customer, the weight calculated by GLS Spain's automated sorting system shall be taken into account. Under no circumstances shall shipments documented by net weight be accepted. In the event of an incident affecting the transported goods, where the customer has declared a weight that GLS Spain later verifies to be different from that declared, GLS Spain shall only assume any incident coverage in accordance with the actual weight measured by GLS Spain.

Collection of parcels is confirmed by the documents provided by GLS Spain for this purpose. Electronic transmission of data by the customer is not proof that the listed parcels included in the document have actually been handed over to GLS Spain. GLS Spain is not obliged to compare electronically transmitted data with the parcels actually delivered by the customer, unless expressly agreed in the contract. Therefore, failure to notify any difference shall not imply acceptance of the listed parcels and, above all, shall not be understood as confirmation of delivery to GLS Spain.

4.2. Road freight transport services may be contracted through online channels, including a software application that enables users to choose transport services from among the various services offered by GLS Spain.

GLS Spain enables, as a method of payment for the transport services provided, payment by credit or debit card through secure payment pages. The charge to the customer's account shall be made when the order is finalised and confirmation is received.

If, in a contract with home collection, the parcel cannot be collected for reasons attributable to the customer or the person indicated for delivery, such collection shall be recorded as cancelled and the amount paid shall be automatically refunded, except for the amount paid as the transport price (or the amount agreed in the tariff) for travel.

4.3. The quoted shipping rates are estimates based on the information declared by the customer. GLS Spain reserves the right to apply additional charges or surcharges according to the actual characteristics of the shipment. The charge or surcharge shall be made to the valid payment method associated with the shipping order, following the instructions specified by each payment method for online transactions. Rates and services may differ at physical retail locations.

5. Liability

5.1. GLS Spain assumes liability for loss of or damage to goods in its custody for national destinations in accordance with Law 15/2009 of 11 November on Contracts for the Terrestrial Transport of Goods, such liability being limited as provided in Article 57 thereof, so that compensation for loss or damage may not exceed one third of the Spanish Public Income Indicator Multiplier (IPREM) per day for each kilogram of gross weight of lost or damaged goods.

For international road shipments, liability shall be governed by the relevant provisions of the Convention of 19 May 1956, to which Spain acceded on 12 September 1973, on the Contract for the International Carriage of Goods by Road (CMR), and the compensation limit shall be that provided for under the Contract for the International Carriage of Goods by Road (CMR) and may not exceed 8.33 units of account per kilogram of gross weight of lost or damaged goods.

GLS Spain shall not be liable for indirect or extraordinary damage such as loss of profit, including loss of income, profit, markets, loss of image, damage caused by the impossibility of using the contents of the shipments, or loss of business opportunity.

Transit times established in our rates do not include weekends, public holidays or national holidays in the countries of origin or destination, or delays caused by customs procedures or other events beyond GLS Spain's control.

5.2. Customer liability. The customer shall be responsible for ensuring the legality/lawfulness of the goods sent and for having the due authorisations to provide GLS Spain with the identity and contact details of shipment recipients. If, despite the checks carried out by GLS Spain, the customer sends unlawful goods, goods defective at origin, faulty goods, goods with defects or any other irregularity not declared when contracting the services, GLS Spain assumes no liability and shall cooperate with the competent authorities if necessary.

The customer must provide the information and documentation relating to the goods that may be necessary and shall be liable for any damage arising from the absence or incorrectness of such documentation. GLS Spain, in accordance with the contractual good faith that must govern all commercial relationships, is not obliged to verify whether such documents or information are accurate or sufficient.

The customer must ensure that the parcels sent are duly identified - each parcel must be labelled - and prepared for transport, and the customer shall be liable for damage and expenses caused by defects in packaging . The customer warrants that the data and documents provided to GLS Spain in order to perform the transport are true and correct.

5.3. Exemption from liability for technical faults or incompatibilities. GLS Spain undertakes always to act loyally and in good faith, with the aim of providing customers with an effective service at all times. However, GLS Spain shall assume no liability:

· Where it is impossible to provide the services due to prolonged interruptions of the electricity supply, telecommunications lines, labour disputes, strikes, rebellion, explosions, floods, acts and omissions of Government and, in general, all cases of force majeure or unforeseeable circumstances.

· Where damage is caused by interference, interruptions, faults, omissions, telephone failures, delays, blocking or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in telecommunications lines and networks, or by any other cause beyond GLS Spain's control.

· Where unlawful intrusions occur through the use of malware such as viruses. GLS Spain has established security measures by default and by design to avoid such intrusions, protect the privacy of all users and ensure the proper operation of the website, but the risk will never be zero; incidents may always occur, and users are therefore asked to notify GLS Spain immediately of any suspicion or detection of such incidents.

· Where the features and settings of customers' operating systems or computer, mobile phone or tablet screens are incompatible with the website, causing some of the services provided to be disabled or its appearance to be distorted or altered. GLS Spain does not guarantee continuous access or the correct display, download or usefulness of the elements and information that may be prevented, hindered or interrupted by factors or circumstances beyond its control. GLS Spain assumes no liability for decisions that may be taken as a result of limited access to content at certain times.

6. Additional costs and expenses

In all cases, the customer undertakes to assume all expenses generated by shipments in respect of taxes, customs duties, SAD/DUA forms, etc., and GLS Spain shall not be liable in any way for delays in the delivery of shipments due to the performance of tax or customs procedures and formalities. Where such obligation falls on the recipient and the recipient does not assume it for any reason, GLS Spain shall pass on the amounts advanced to the customer and shall have no obligation to deliver the shipment until GLS Spain has been reimbursed for such amounts, and may destroy the shipment if, after the customer has been notified of such circumstance, the customer does not pay the expenses incurred after three months from the date on which the customer was first requested to do so. All the foregoing is without prejudice to the claim for reimbursement of expenses even where the shipment is destroyed in the terms provided herein. If GLS Spain suspends the transport or delivery of any parcel for a reason covered by these contractual terms, the customer shall not be entitled to a refund of any carriage paid.

GLS Spain shall apply the rates and costs agreed with the customer. If the customer gives instructions to deliver a parcel to a destination different from that initially indicated or if the parcel requires manual handling because it is outside standards or is not accepted by the conveyor belt, GLS Spain may invoice the customer in accordance with the price list in force for that purpose.

If a parcel has to be returned to the customer for reasons not attributable to GLS Spain, GLS Spain may invoice the return to the customer. Likewise, cancellation of an order may be invoiced according to the rate agreed with the customer.

In accordance with clause 4.1 of these T&C, the customer's shipments shall be invoiced by GLS Spain taking into account the chargeable weight, which shall be the greater of the volumetric weight and the actual weight of the shipment.

Invoices issued by GLS Spain must be paid by the customer at the time of contracting in the case of customers without a credit account with GLS Spain. In the case of customers with an open credit account with GLS Spain, invoices shall be paid in full and without deductions within a maximum period of 30 days from the invoice date, unless otherwise agreed, according to the conditions signed in the account opening contract. The issue of debit notes is prohibited unless the parties have agreed otherwise in writing. In the event of non-payment of invoices, once 30 calendar days have elapsed from the due date, GLS Spain may suspend the service without prior notice and may, in such case and for subsequent movements, apply the general rate.

In the event of returned unpaid receipts or invoices not paid when due, GLS Spain may charge statutory interest at the rate in force when the obligation falls due, without prejudice to any legal claim for the full amount of the invoice if non-payment persists. Any claim relating to an invoiced item must be made within 15 calendar days following the invoice date closing, and this shall not constitute grounds for delaying payment thereof.

In the event of extraordinary and unforeseen increases in costs directly associated with the provision of the services - including, without limitation, significant increases in fuel prices, labour costs, tolls and charges, etc. - GLS Spain reserves the right to review its current rates as a consequence of the increase in such coss.

7. CashService shipments (cash on delivery)

CashService deliveries are made at the customer's request. The customer is responsible for preparing and registering shipments in accordance with the conditions established by GLS Spain.

Where the customer hands over several parcels to GLS Spain on the same day for the same recipient, each shipment must be documented individually as CashService and the corresponding rate shall apply.

The cash-on-delivery value must be entered correctly by the customer in GLS Spain's system. The maximum limit permitted for each parcel shall be equivalent to the maximum amount established by the legislation of each country for cash payments.

If the recipient does not make the cash-on-delivery payment, GLS Spain shall not deliver the goods and the customer must pay the transport price. The amount of the CashService parcel must be paid by the recipient when the parcel is delivered.

The CashService service is offered to the customer on the basis and understanding that GLS Spain shall act only as the customer's collection agent and that GLS Spain has no power whatsoever to bind the customer or to enter into any agreement with the recipient of the parcel on behalf of the customer. The customer must comply with the specific anti-money laundering obligations required by applicable legislation and regulations.

8. Incident coverage

8.1. Standard coverage: Where the customer has not taken out any transport insurance, GLS Spain may only guarantee, as compensation, the amount established under the carrier liability regime provided for in Article 57 of the Law on Contracts for the Terrestrial Transport of Goods for any type of incident and based on the circumstances prescribed in that legal regime, and the amount provided for in the CMR for international shipments, in accordance with clause 5.1 of these T&C. This standard coverage shall apply to the transport of used goods, to PickReturnService and PickShipService services, and to parcels whose delivery is authorised by the customer at delivery points (authorised deposit, Parcel Shop or Depot Service) in national and international territory.

8.2. Extended coverage: GLS Spain may offer, for certain goods and under certain conditions, additional coverage to that provided for in the Law on Contracts for the Terrestrial Transport of Goods or the CMR, which shall in any event require the customer's prior consent and express contracting. In the case of international shipments, such additional coverage shall be a maximum of EUR 750 per shipment. In any case, in order to formalise any claim, the customer shall be required to provide a sworn statement declaring that the goods claimed were not previously insured.

8.3. Reservations: The recipient must state any reservations in writing or ensure that they are recorded on the proof of delivery, describing any damage at the time of delivery if such damage is externally visible. In the case of non-apparent damage or loss, reservations must be reported to GLS Spain within 7 calendar days following delivery for national shipments and within 7 working days, excluding Sundays and public holidays, for international shipments.

8.4. Claims: Except in the case regulated in the preceding paragraph, the maximum period for any claim against GLS Spain with additional coverage shall be 30 days from the scheduled delivery date. Where there is a claim based on these Terms and Conditions, the customer may not withhold payment for the contracted services, even partially, and payment must be made in the agreed manner and within the agreed deadlines.

Consequently, GLS Spain does not accept the offsetting of outstanding invoices against the balance of disputed claims or claims on which the parties have not reached agreement. The customer expressly accepts that the statutory interest shall accrue in the event of unilateral offsetting of credits not accepted by GLS Spain. This maximum claim period shall be one year for shipments without additional coverage, except where the claim derives from wilful misconduct or from a conscious and voluntary breach of the legal duty assumed by GLS Spain, in which case the limitation period shall be two years.

9. Compensation for incidents

For payment of compensation for incidents with extended coverage, the following documentation must be provided to GLS Spain: if the customer is the manufacturer, a copy of the document evidencing the manufacturing cost of the product or, failing that, a copy of the sales invoice to the customer. In such case, the amount to be taken into account for payment of compensation shall be the stated manufacturing cost, excluding taxes and service charges. If such cost is not provided, 25% shall be deducted from the sales price. If the customer is not the manufacturer, a copy of the purchase invoice from its supplier or, failing that, a copy of the sales invoice to its customer, in which case 25% shall be deducted from the sales price. In the case of damage to the transported goods, GLS Spain may request the parcel in order to check its condition. If full payment is determined, the goods must be sent to GLS Spain and the shipment shall definitively remain in GLS Spain's possession, becoming part of GLS Spain's own assets.

Where compensation is paid for loss of the goods, the customer may request in writing, when receiving the compensation, that it be notified if the goods reappear within one year. Within thirty days of such notice, the customer may demand delivery of the recovered goods, subject to repayment of the compensation received. In the absence of a request for notice or of instructions for delivery, or where the goods reappear after one year from payment of the compensation, GLS Spain may freely dispose of the goods.

Parcels that do not have adequate packaging or whose packaging does not comply with GLS Spain's procedures shall not be covered by GLS Spain coverage. Likewise, GLS Spain coverage does not cover damage to packaging.

Any agreement other than those set out in the preceding paragraphs must be reflected in the Transport Services Agreement, which shall prevail in the event of discrepancy.

10. Intellectual and industrial property

The customer acknowledges and accepts that all contents displayed on its website or extranet and, in particular, designs, texts, images, logos, icons, buttons, software, trade names, trademarks or any other signs or images capable of industrial and/or commercial use are subject to Intellectual and Industrial Property rights owned exclusively by GLS Spain and/or third parties. Therefore, the customer undertakes not to reproduce, copy, distribute, make available or otherwise publicly communicate, transform or modify such contents, holding GLS Spain harmless from any claim arising from breach of such obligations. Under no circumstances shall access to the website imply any waiver, transfer, licence or total or partial assignment of such rights, unless expressly provided otherwise. If the customer is aware of or suspects that any website content infringes its own or third-party intellectual or industrial property or copyright rights, the customer must inform GLS Spain immediately so that we may verify the case and, where appropriate, remove such content. GLS Spain shall act in accordance with its internal policy regarding claims relating to infringement of intellectual and industrial property rights committed on its website. GLS Spain owns the elements comprising the graphic design of the website, the menus, navigation buttons, HTML code, texts, images, graphics and any other website content, or in any event has the corresponding authorisation to use such elements. The content made available on the website may not be reproduced in whole or in part, transmitted or recorded by any information retrieval system, in any form or by any means, unless GLS Spain's prior written authorisation has been obtained. The customer also undertakes to respect the rights referred to above and to avoid any action that could prejudice them, and GLS Spain reserves in all cases the right to exercise any legal remedies or actions available to it in defence of its legitimate intellectual and industrial property rights.

11. Cancellation of registration

The cancellation of the customer account shall not be processed if the customer has not fulfilled its financial obligations to GLS Spain; that is, before the customer account is cancelled, the customer must pay any outstanding amounts due to GLS Spain in order to terminate the relationship. Once the account cancellation has been processed, the customer may request cancellation of its personal data by sending an email to protecciondatos@gls-spain.com . GLS Spain is obliged to retain certain information for the periods established by law, which may be 5 years, or even 10 years under anti-money laundering regulations. Once the applicable periods have elapsed in each case, the customer's data shall be fully destroyed.

12. Term and cancellation of the contract

Pursuant to the Law on Contracts for the Terrestrial Transport of Goods, continuous transport contracts with a fixed term shall expire upon expiry of that term, unless extended or renewed. If no term has been determined, they shall be deemed to have been agreed for an indefinite period.

Contracts agreed for an indefinite period shall be terminated by notice given in good faith by either party, which shall be notified to the other party in writing or by any other means allowing proof of receipt, with a notice period that may not in any circumstances be less than thirty calendar days.

Notwithstanding the foregoing, for the contracting of one-off courier services, and unless the Customer expressly states its intention to maintain a stable contractual relationship with GLS, the contractual relationship shall end when delivery takes place.

GLS Spain may terminate the contractual relationship early, without prior notice, if any of the following circumstances occurs:

• The customer has substantially breached its obligations under these Terms and Conditions, such as those relating to payment, or any other clause.

• The customer has breached any law, regulation or third-party rights applicable to it.

• GLS Spain is required to do so by an order or request issued by law enforcement authorities, courts or tribunals, or public administrations.

• The customer provides inaccurate, fraudulent, obsolete or incomplete information.

• The customer's solvency deteriorates to such an extent that continuity of the subject matter of the Contract cannot be guaranteed (e.g. insolvency proceedings).

13. Compliance

The GLS Group has established a strict anti-corruption and anti-bribery policy, which applies within the framework of the commercial relationship between the parties involved in signing the agreement. The Group has zero tolerance in this regard. Bribery and corruption run counter to everything that we and our brand represent. GLS Spain uses the United Nations Global Compact (Principle 10) and the Sustainable Development Goals (Goals 3, 10, 16 and 17) as references in the fight against corruption and bribery. From this position, we invite all our stakeholders to establish measures that help achieve these goals, so that promising, offering or giving a bribe is never permitted, nor is requesting or accepting one.

In this regard, the customer states that it is aware of and accepts the GLS Code of Conduct, available on its website: https://gls-group.com/ES/en/about-us/our-responsibility/governance/

The GLS Group has established a whistleblowing channel to allow staff, business partners and third parties to report criminal or similar acts confidentially. Any person may report any information relating to breaches or conduct contrary to our legislation, our Code of Ethics or our internal rules, such as bribery, corruption, competition law, fraud, financial crime, harassment, discrimination, personal data protection, human rights, environmental damage, conflicts of interest, etc. You can contact us through this link (SHIPMENT QUERIES OR CLAIMS ARE NOT HANDLED THROUGH THIS CHANNEL):

14. Data protection

The personal data of the natural persons involved in the signing and performance of the service provision contract in the name and on behalf of the parties, as well as of the contact persons whose processing is necessary, shall be processed under the responsibility of the other party (and, where applicable, included in files owned by each party) for the execution, performance, maintenance and control of the contract and for compliance with their respective legal obligations. The legal basis legitimising such processing is the execution and control of the contractual relationship between the Parties. No transfers to third parties are envisaged, except where required by law.

Personal data shall be processed during the term of this contract and for the time necessary after its termination solely for the purpose of complying with any applicable law, as well as during the limitation periods for any actions that may arise from it.

The data subject may exercise the rights of access, rectification, erasure, objection, restriction of processing and portability, as well as the right not to be subject to automated individual decisions, by writing to protecciondatos@gls-spain.com.

Likewise, the data subject may file any complaint or request relating to the protection of their personal data with the Spanish Data Protection Agency (www.aepd.es).

To receive information on the processing of personal data relating to the provision of the transport service, please consult our Privacy Policy on our website.

15. Dispute resolution. Applicable law and jurisdiction

These Legal Conditions shall be governed by Spanish law. Any dispute shall be resolved before the Spanish courts and tribunals.

GLS Spain expressly rejects the submission of any dispute relating to the interpretation, application or performance of this contract to the Transport Arbitration Boards.

If any provision is found to be unenforceable or null and void under applicable law or as a result of a judicial or administrative decision, such unenforceability or nullity shall not render these conditions unenforceable or null and void as a whole.

General Logistics Systems Spain, S.A. | C/ Ingeniero Torres Quevedo, 1, 28022 Madrid (Spain) | Tax ID No. A61441523

General Terms and Conditions of General Logistics Systems Spain S.A. (GLS) for occasional customers

1 March 2023 – Effective until further notice. The most recent version is available at www.gls-spain.es.

1. Application

1.1 These Terms and Conditions (T&Cs) apply to all activities carried out by GLS in relation to customers of Parcel Shop, particularly in the ordering, handling, processing, storage and all activities relating to the shipping of packages in Spain and the countries belonging to the GLS international network, using its own or third-party vehicles. The contents of the Guidelines for Occasional Senders also apply.

In addition, the provisions of https://www.gls-spain.es/en/sending-parcels/customer-information/ shall apply.

1.2 If in a specific instance the mandatory regulations, such as Spanish Law 16/1987 of 30 July on Terrestrial Transportation, Spanish Law 15/2009 of 11 November on the Contract for the Terrestrial Transport of Goods or any other provision state otherwise or, in the case of cross-border transportation, the Convention on the Contract for the International Carriage of Goods by Road, the Montreal Convention or the Warsaw Convention, each in its current version, contradict these T&Cs, those regulations will prevail over these T&Cs. However, in terms of the non-mandatory provisions, these T&Cs will prevail. Where these T&Cs do not contain regulations, the provisions of Spanish legislation will apply and, ultimately, the provisions of the Spanish Civil Code.

2. Scope

2.1. GLS’ responsibility will end once the package is delivered at the location indicated by the addressee or, otherwise, the location that applies in section 2.5.3 of this document. The instructions given by the addressee will be followed only where given in writing and accepted by GLS or given in a consignment note in accordance with section 10 of Spanish Law 15/2009 of 11 November on the Contract for the Terrestrial Transport of Goods. The haulier’s right of disposition will be considered ended once the package has been delivered at the Parcel Shop. The right of disposition while the package has not yet been delivered will be in accordance with sections 29 and 30 of Spanish Law 15/2009 of 11 November on the Contract for the Terrestrial Transport of Goods. GLS will refuse any new instructions unless an original consignment note is presented containing the new instructions or unless GLS is reimburse for the expenses and damage occasioned by following those instructions. Execution of the new instructions must not require the dividing of the package nor may it compromise the normal pursuit of GLS’ activity or be detrimental to hauliers or recipients of other packages as. If that should occur, GLS will inform that the new instructions cannot be fulfilled, while leaving the original instructions unchanged.

2.2 The collection or receipt of packages at Parcel Shop will be recorded with the delivery of the delivery notes provided by GLS.

2.3 Packages that arrive at the despatch office before 5 p.m. will normally be delivered in mainland Spain the next working day (Monday to Friday), although GLS cannot guarantee the precise delivery time.

2.3.1 GLS will make a maximum of two delivery attempts (one in case of EconomyParcel shipments).

2.3.2 Deliveries to commercial recipients can be made to the deliveries departments allocated to that end. Deliveries to PO boxes or similar addresses are not permitted.

2.3.3 Except where regulations in the destination country state otherwise, should the recipient be absent and two unsuccessful delivery attempts (one in case of EconomyParcel shipments) be made, GLS Spain reserves the right to deliver the package to an alternative address provided by the recipient (in the same building/company), at the nearest GLS Parcel Shop (PS) to the recipient’s address or through Deposit authorization (where the destination country offers such a service). If a package left at PS is not collected by the recipient within 7 days for international shipping), it will be returned to sender, and neither the customer nor the recipient will be entitled to any compensation.

2.3.4 When a package is delivered, the person receiving it will confirm receipt on the devices provided to that end and, in certain cases, on the delivery list.

The sender expressly accepts the information provided by them and collected in the electronic device as proof of delivery.

2.3.5 If the recipient gives GLS permission to leave packages in a location it designates, they will be considered delivered when left in that location.

2.4 GLS will not be responsible for meeting estimated delivery times when delays occur due to by events beyond its control.

2.5 If the packages could not be delivered in the manner envisaged in clauses 2.3.1 to 2.3.5, whether to the recipient or to any other person named in clause 2.3.3, or could not be delivered to a GLS Parcel Shop, and could not be returned to the sender due to the sender being unknown or because they refuse to accept it, GLS will have the right to consider such packages abandoned after 90 days have passed without being able to deliver them, and may do with them as it deems fit, including taking ownership of their contents.

2.6 Payment will be made by credit or debit card on secure payment pages. Payment will be taken when the order is confirmed.

3. Types of goods. Exclusions.

Broadly speaking, GLS Spain will not ship goods or merchandise whose possession, sale or transport is prohibited by law and other prevailing regulations in the country of origin, transit or destination, or where their possession or shipping are subject to any sanction due to their nature, characteristics or specific regulations governing their handling or shipping, or due to the very identity of the customer or the recipient. Laws and other legislation are understood to be any regulation in force in a given country, such as laws, regulations, rules, orders, administrative instructions, etc., setting out the imposition of penalties (fines, commercial restrictions or economic sanctions of any kind) on countries, individuals or entities, including but not limited to those imposed by the United Nations and the European Union and its member states.

3.1 The following will not be accepted:

• Packages weighing more than 30 kg. The sum of the three dimensions of the package (height, width, length) must not be greater than 150 cm.
• Items that are not packaged or packaged incorrectly according to GLS’ packaging rules (www.gls-spain.es).
• Items that require special handling, are particularly fragile, require shipping in a special position or require storage at a certain temperature.
• Hazardous goods and items (including in the European Agreement concerning the International Carriage of Dangerous Goods by Road, or “ADR”, which Spain joined on 19 October 1970, in its current wording of 2013 (Spain State Gazette 14/3/2013) or in that in force at any given time, including but not limited to items that are corrosive, flammable, explosive, poisonous, radioactive, infectious, etc.
• Perishable products with an expiry date.
• Live animals or plants. Human or animal remains.
• Biological samples, stored blood, organs, medicines, narcotics, injections, vaccinations, insulin, etc.
• Cash, bank notes, lottery tickets, bets or any kind of lottery tickets. Securities certificates and other documents of monetary value. Tickets for transport methods.
• Electronic or computer materials. Monitors or televisions. Glass panes (such as screens, mirrors, glazing, etc.).
• Precious gems and metals, jewellery, watches and clocks, pearls, works of art, collectibles, antiques, and treated or untreated furs.
• Goods whose value is dependent on their content where the loss or deterioration of which could cause great collateral damage (such as data storage devices containing confidential information, documentation, etc.).
• Packages whose contents, external form, issuance or storage is prohibited by a judicial or public authority. This includes packages whose contents are in violation of laws on the protection of intellectual property, including copies of falsified or unlicensed goods (counterfeiting).
• Firearms and key parts of arms, replicas, air rifles, ammunition and other deadly weapons under sections 28 and 29 of Spanish Law 4/2015, of 30 March, on the Protection of Public Safety, as well as any item described as an arm, whether regulated, prohibited or war-related, contained in the description given in Royal Decree 137/1993, of 29 January, approving the Arms Regulations, as well as complementary regulations.
• The shipping of alcoholic beverages, tobacco and goods covered by an ATA Carnet will be subject to the fiscal restraints in place, and must be packaged appropriately by the customer. Air freight packages are additionally subject to the exclusions made in Regulation (EC) 300/2008 of 3/1/2008 and any regulation replacing and/or developing it. Under no circumstances will GLS Spain ship alcoholic beverages, tobacco or food products (perishable or otherwise) internationally.
• Calling cards, pre-paid mobile phone cards or mobile phones.
• Air freight packages are additionally subject to the exclusions made in Regulation (EC) 300/2008 of 3/1/2008 and its applicable regulations.
• The shipping of personal objects worth more than 200 euros nationally or internationally will not be accepted.
• CashService packages (cash on delivery).
• Packages to the following destinations:
• EU non-member states such as Switzerland, Norway, etc.
• EU areas not subject to Value Added Tax (for instance, Canary Islands, Channel Islands) and countries with their own customs jurisdiction (for instance, Gibraltar, San Marino and Andorra).
• Countries that GLS covers by air such as Cyprus, Greece, Malta and Turkey.

In any event, the rules of section 6 will apply in terms of GLS’ liability limitation for losses or damage to shipped packages.

3.2. It is the obligation of the sender to adhere to the shipping exclusions before sending the packages. GLS only accepts packages that are sealed for shipping, and accepts no responsibility for their contents. GLS may open and check packages should it suspect them to be subject to any of the exclusions or exceptional situations permitted by law. However, should GLS not open a package to inspect it, and instead trust the conduct of the sender in accordance with good faith presiding over any contract, pursuant to section 1,258 of the Spanish Civil Code, it accepts no responsibility in the event of any damage to third parties or its own goods, with the sender being responsible should its sending of packages that are in breach of the exclusions breach contractual good faith.

3.3. Should the sender instruct GLS to ship packages that are excluded under clauses 3.1 to 3.3 without the advanced written approval of GLS, the sender will assume responsibility for shipping the item. The sender will be solely responsible for any damage to the package and any damage to GLS or third parties caused by packages sent that contravene any of the shipping exclusions. The sender will assume all claims, costs and expenses, including but not limited to the costs of take the pertinent steps to remove or avoid any damage (such as warranties, temporary storage, return, removal, cleaning, etc.). However, in the event of breach of clause 3.2, GLS will be authorised to complete the shipping and demand reimbursement of costs, unless the sender provides proof of costs being less than the amount claimed.

3.4 Any labels or markings affixed to a package that indicate its contents under clauses 3.1 – 3.3 will not suffice to release the sends of responsibility, specifically due to the service description given in clause 2.1 and the automation entailed, nor will it suffice to alert GLS that a package contravenes any of the shipping exclusions. GLS will have no obligation whatsoever to offer special handling. The consent of a shipping company or its agents, or the tacit acceptance of a package does not entail GLS’ approval, which, in the shipping of excluded goods, must be express and in writing.

4. Sender’s obligations

4.1 The sender will be responsible for guaranteeing that the goods sent are legal, and that it is authorised to provide GLS with the identity and contact details of recipients. If, in spite of the checks carried out by GLS, the customer sends an item that is illegal, faulty at origin, with defects, imperfections or with any other irregularity not declared when the services were arranged, GLS assumes no liability and will cooperate with the authorities where necessary.

Each package must include or have attached the documents duly completed by the sender and approved by GLS. The sender will assume the consequences of any error in those documents. When the package is delivered to GLS, the sender will ensure that it is in good condition and that the label is affixed to the longest side, and that it is easily visible and complies with the rules established by GLS. Used labels and addresses and any other old markings must be removed. These rules are available at www.gls-spain.es.

4.2 Should the sender not meet its obligations under clause 4.1, GLS will have the discretion to unload, store, insure or return the package with no need to indemnify the sender, which will assume all the costs and expenses of such action. For shipping to other EU countries, the sender must guarantee that all documentation needed for VAT exemption in intra-Community shipping is duly completed.

4.3 The sender will be responsible for guaranteeing sufficient exterior and interior packaging that is appropriate for the means of transport, correctly identifying the details of the sender and the recipient on the outside of the package. Therefore, the packaging must, on the one hand, guarantee that the goods are well protected from loss or damage and that, on the other hand, the persons transporting it and the other packages being shipped are not exposed to risk. The packaging must be such that the inside of the package cannot be accessed without leaving clear signs on the outside of the package. We recommend consulting the Sending Guide for
Occasional Senders available at:: https://www.gls-spain.es/en/sending-parcels/
customer-information/).

5. Shipping fees and reimbursement of expenses

The Parcel Shop price list that is valid on the day on which the order is made will apply. Shipping fees must be paid upon dispatch of the package.

6. Liability, insurance and indemnity

6.1 GLS will be liable for losses and damage occasioned by packages shipped nationally that are in its possession up to one third of the Public Income Indicator Multiplier (IPREM) per kilo of gross weight of the losses or damaged goods. For packages shipped internationally, the indemnity cap will be aligned with the Convention on the Contract for the International Carriage of Goods by Road and may not exceed 8.33 units of account per kilo of gross weight of the lost or damages goods (the unit of account is set by the International Monetary Fund)

6.2 GLS accepts no liability for indirect or exceptional damage such as loss of profit, income, market, loss of image, damage cause by the inability to use the contents of the delivery or loss of business opportunity.

6.3 Shipping times established in our rates do not include weekends, public holidays or national holidays in the countries of origin and destination, or delays caused by customs or events out of the control of GLS.

7. Exclusion of other claims from the sender

The submission to GLS of fines that the sender is obliged to pay to third parties is excluded.

8. Severability/Jurisdiction/Arbitration

8.1 Should any of these T&Cs become invalid or unenforceable, the remaining contents will remain unchanged.

8.2 The parties, waiving any other jurisdiction that may apply to them and as permitted by procedural laws, expressly refer to the jurisdiction of the courts of the city of Madrid.

8.3. GLS does not agree to submit any dispute that may arise between the parties regarding the interpretation or fulfilment of these clauses to private arbitration, including before the Provincial Transport Boards. Customers are considered to understand this refusal of arbitration by sending a parcel with GLS.

Status: March 2023

This text is an adaptation of the GLS General Terms and Conditions of Engagement, solely for the convenience. In the event of litigation resulting from these T&Cs, the version in Spanish of the GLS General Terms and Conditions will be the only binding text, and we recommend that you read and understand them (www.gls-spain.es).