Delivery performance

GLS is quality leader in parcel logistics – also when it comes to parcel labels bought via send.gls.dk and the GLS app.

At GLS, we measure our quality every day to provide the best possible service to our consignees.

99.4% of parcels arrive at their destination in Denmark on the next working day after they are sent from the sender in Denmark (first delivery attempt). This is excluding parcels delivered to Anholt and Bornholm.

Our quality for parcels sent by private consumers via ParcelShops in 2023 can be seen below.

ClaimsClaims
w/compensation
Delay8620
Lost1479821
Damaged1178968
Total35191789