Client zone

Everything important on one place at your convenience (ordering delivery, printing labels, downloading invoices or checking credit notes).

Customer solution

We offer several options for ordering services, printing labels, API connection or data import.

More information

Invoicing

With the MyGLS portal, you can manage issued invoices and get an overview of cash on delivery.

More information

Pick-up order

Ordering a parcel pick-up by courier at the desired address.

More information

Claims

Possibilities of making a complaint against GLS.

More information

Useful contacts

Customer service Sales and marketing Finance and HR Operations a claims IT department Pick-up points

  • Transport orders, collections, labels, number series, cancellation of collections
  • Resolving complaints or compliments
  • Information regarding the status of a shipment, change of delivery address, or amount of the delivery charge

woman on a phone
 

Available from 7:00 to 18:00

The customer line for recipients is available from 8:00 a.m. to 5:30 p.m.

Phone nr.: +420 567 771 111

E-mail: info@gls-czech.com

  • Questions about transport prices
  • Change of billing information
  • Change of loading address, etc.
  • Enquiries regarding marketing cooperation
  • Enquiries regarding GLS environmental and social activities

man in warehouse
 

Phone nr.: +420 567 771 122

E-mail: sales@gls-czech.com

E-mail: marketing@gls-czech.com

  • Dotazy ohledně fakturace
  • Dotazy k rozpisům faktur a dobírek
  • Převody vybraných dobírkových částek
  • Dotazy na pracovní pozice

two men in warehouse
 

Phone nr.: +420 567 771 133

E-mail: fin@gls-czech.com

E-mail: hr@gls-czech.com

  • Complaints about services
  • Enquiries about collections or parcel delivery

man with a box
 

Phone nr.: +420 567 771 144

E-mail: ops@gls-czech.com

E-mail: reklamace@gls-czech.com

  • Questions about MyGLS, GLS Online, etc.
  • Connecting your own API
  • Support for working with programs

group of people
 

Phone nr.: +420 567 771 155

E-mail: it-help@gls-czech.com

  • Questions about the operation of GLS Pick-up points
  • Support for using the Pick-up point app

woman in a shop
 

Phone nr.: +420 567 771 166

E-mail: parcelshop@gls-czech.com

  • Transport orders, collections, labels, number series, cancellation of collections
  • Resolving complaints or compliments
  • Information regarding the status of a shipment, change of delivery address, or amount of the delivery charge

woman on a phone
 

Available from 7:00 to 18:00

The customer line for recipients is available from 8:00 a.m. to 5:30 p.m.

Phone nr.: +420 567 771 111

E-mail: info@gls-czech.com

  • Questions about transport prices
  • Change of billing information
  • Change of loading address, etc.
  • Enquiries regarding marketing cooperation
  • Enquiries regarding GLS environmental and social activities

man in warehouse
 

Phone nr.: +420 567 771 122

E-mail: sales@gls-czech.com

E-mail: marketing@gls-czech.com

  • Dotazy ohledně fakturace
  • Dotazy k rozpisům faktur a dobírek
  • Převody vybraných dobírkových částek
  • Dotazy na pracovní pozice

two men in warehouse
 

Phone nr.: +420 567 771 133

E-mail: fin@gls-czech.com

E-mail: hr@gls-czech.com

  • Complaints about services
  • Enquiries about collections or parcel delivery

man with a box
 

Phone nr.: +420 567 771 144

E-mail: ops@gls-czech.com

E-mail: reklamace@gls-czech.com

  • Questions about MyGLS, GLS Online, etc.
  • Connecting your own API
  • Support for working with programs

group of people
 

Phone nr.: +420 567 771 155

E-mail: it-help@gls-czech.com

  • Questions about the operation of GLS Pick-up points
  • Support for using the Pick-up point app

woman in a shop
 

Phone nr.: +420 567 771 166

E-mail: parcelshop@gls-czech.com

Useful information

van in front of a lake

The price of shipments is also influenced by factors beyond GLS's control and subject to frequent changes.

Find out more

Some type of goods are excluded from the GLS transport and shipped goods can not exceed given limits.

Excluded goods Size and weight restrictions

Overview of answers to the most asked questions.

FAQ

Find out more about how to pack your goods appropriately to avoid damage.

How to pack goods
driver
van
parcel shop, parcel hand over
Customer leaving parcel shop
parcel shop owner
solar box
parcel box